
Never ask, "Do you have a reservation?" when your restaurant is not busy.
Driving home one day I noticed a cute new restaurant that had just opened in my neighborhood and I made plans to try it out.
A few days later I arrived around 6 pm ready to savor their atmosphere, cuisine and alcoholic beverages. Stepping in, I noticed the place had a full bar and also offered a good selection of beer and wine. I also noticed that the restaurant, which sat around fifty people, had maybe five customers.
At this point a lovely hostess appeared and, to my surprise, asked in total seriousness if I had a reservation. I took another look around the room and, stifling a laugh, I told her no.
She studied the sheet in front of her for a minute before deciding she could seat me and my companion.
This awful initial breech of customer service was enough to give me reservations (pun intended) about the place. After a so-so meal I vowed never to return and, lo and behold, not six months later, the too chic bistro was in the dust bin of restaurant history.
A bit of common sense goes a long way. If you’re a new restaurant, treat each customer like gold.
Cheers!
The Land of Lincoln Opens the Doors of Opportunity to Small Distilleries
Small distilleries get a big break in Illinois.
Legislation signed this week by Gov. Pat Quinn allows small distilleries, firms that make less than 5,000 gallons of spirits a year, to sell the liquor they produce at their facilities.
While wineries and microbreweries nationwide have used this model for a number of years, this is a new, and potentially highly lucrative, development for alcoholic beverage manufacturers.
Besides on-site sales, other money-making gambits include:
If Gov. Quinn is successful, look for a mushrooming of small-scale liquor distilleries throughout Illinois.
Cheers!